At Legal Tax Cloud, we strive to provide exceptional Tax and Financial services that meet the needs of our clients. We understand that sometimes circumstances may change, and you may need to request a return or refund. Please review our policy below for more information on our return and refund procedures.
1. Services Provided
Legal Tax Cloud offers a range of tax preparation, financial consulting, and related services. All services provided are designed to assist clients in their tax filings, financial planning, and related services. Once a service is rendered (such as tax preparation, filing, or consulting), it is considered final and non-refundable unless specified otherwise in this policy.
2. Eligibility for Refund
Refunds are available under specific conditions:
- Tax Preparation Services: If you have paid for tax preparation services but your return has not been submitted to any tax authority, you may request a refund. A processing fee may apply based on the complexity of the work already performed.
- Consulting Services: If you’ve purchased a consulting package but have not yet received services (e.g., consultations or advice), you may request a full refund. If services were partially delivered, a partial refund may be issued.
- Technical Issues: If you experience a technical issue with our online portal or services that prevents you from accessing your documents or using the services, please contact our support team for assistance. If the issue cannot be resolved within a reasonable time frame, you may be eligible for a refund.
- Errors in Service Delivery: If we fail to deliver the service as described (such as missing deadlines for filing or delivering tax documents), you may be eligible for a refund or credit.
3. Non-Refundable Services
Certain services and fees are non-refundable, including:
- Tax filings and submissions to Govt. Authorities
- Services rendered after completion (e.g., completed tax returns, financial reports)
- Consulting or advisory services that have been fully rendered
- Any digital products or downloadable content
- Any fees paid for government filing, credit reporting, or other third-party services
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team by email at support@legaltaxcloud.com or by phone at 743 945 3035 with your refund request.
- Provide your order details, including your name, service type, and a description of the issue.
- If applicable, provide any relevant documentation or evidence to support your refund request.
- Our team will review your request and process the refund according to our policy. Please allow up to 14 business days for processing.
5. Refund Processing Time
Refunds are processed within 5-10 business days after the approval of the request. The refund will be issued to the original payment method. If there are any issues with processing, we will notify you promptly.
6. Cancellations
If you wish to cancel a service before it is rendered:
- Pre-Service Cancellation: You may cancel at any time before service delivery. A full refund will be issued, excluding any administrative or cancellation fees that may apply.
- Post-Service Cancellation: After services have been rendered, cancellations will be subject to the terms outlined above for refunds.
7. Changes to This Policy
Legal Tax Cloud reserves the right to modify or update this policy at any time. All changes will be posted on this page, and any significant changes will be communicated to clients directly.
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us. Our goal is to ensure your satisfaction with our services.